Refund & Return Policy for Mashaabd

Thank you for shopping at Mashaabd. We value your satisfaction and strive to ensure a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns

  1. Timeframe:

    • Items must be returned within 7 days of receiving your order.

  2. Condition of Items:

    • Items must be unused, unwashed, and in their original condition with tags, labels, and packaging intact.

    • Items that are damaged or altered will not be eligible for return.

  3. Non-Returnable Items:

    • Sale items, gift cards, and personal care products.

    • Any item marked as “final sale” or “non-refundable”.

  4. Proof of Purchase:

    • A valid receipt or order confirmation is required for all returns.

Return Process

  1. Contact Us:

  2. Approval:

    • Once your return request is approved, we will provide detailed instructions on how to proceed.

  3. Shipping:

    • Customers are responsible for the cost of return shipping unless the item is defective or we made an error.

    • Ensure items are securely packaged to avoid damage during transit.

Refunds

  1. Eligibility:

    • Refunds will be processed only for approved returned items that meet our return conditions.

  2. Process:

    • Once we receive and inspect your return, we will notify you of the status.

  3. Method:

    • Refunds will be issued to the original payment method used during purchase.

  4. Timeframe:

    • Please allow 7-14 business days for the refund to reflect in your account.

  5. Shipping Fees:

    • Original shipping fees are non-refundable unless the return is due to our error.

 

Exchanges

  1. Availability:

    • Exchanges are subject to stock availability.

  2. Process:

    • Follow the same steps as for returns. Once approved, we will ship the replacement item after receiving the original item.

Damaged or Defective Items

  1. Report:

    • If you receive a damaged or defective item, please contact us within 48 hours of delivery.

  2. Resolution:

    • We will arrange for a replacement or refund after verifying the issue.